Internet Services Standards

Copyright

The content on our websites, including all images, data, layout and design, is provided for information purposes and for personal, non-commercial use only.

The use of and access to the information is regulated by intellectual property rights (copyright). No part of these sites may be copied or adapted without written permission.

Uptime

We aim to make our website available 24 hours a day, seven days a week although, occasionally, there will be short periods when the site is unavailable. This may be due to essential maintenance or circumstances beyond our control. We use a website monitoring service provided by Pingdom to check that the site is available and performing satisfactorily.

Web Statistics

We use Google Analytics to track the number of visitors the website(s) receive each month.

Disclaimer

All information contained on our websites is, to the best of our knowledge, correct at the time of updating. The website is checked on a regular basis and updated but we cannot accept responsibility or liability for any loss, damage or inconvenience which may arise from the use of the information provided.

Links are provided to external sites that we consider may be of additional benefit and interest to our customers. We do not endorse the information, products or services offered by these sites and do not carry out ongoing quality control of these sites and cannot accept responsibility for any actions arising from their use or for the content of further links leading from them.

Privacy & UK GDPR (UK General Data Protection Regulation)

How we use your information.

We do not require you to submit any personal information to visit the site. We will only ask for information that is relevant or required for the provision of our online service and this is optional, many of our online forms can be completed anonymously, in some cases where it concerns your address i.e. requesting a new bin, housing repairs we would require your address information. Your information may be used in different services within the council but will not be passed on to third parties for commercial purposes. For more information on how we use personal data, see Data Protection and Privacy statement.

See also: Register of Personal Data Processing

Cookies

You can choose to use cookies or opt out but  If you set your browser to refuse cookies, please be aware that some parts of the website you are visiting may not work.

Google Analytics

We use Google Analytics on our website. Google Analytics creates a cookie to enable us to evaluate your use of our websites and create reports on the use and activity on the site.

To opt out of being tracked by Google Analytics across all websites, you can also download a tool provided by Google.

Security

Web systems used by Stirling Council which require the transfer of sensitive personal data such as payment card details have been placed in a secure area.

Payment card details 

Payment card details are entered directly onto an encrypted website and hosted by us. This facility is provided by an authorised third party supplier whose application operates full commercially accepted security procedures to protect your transaction.

Browser compliance

In developing this web site we have ensured that it can be viewed equally well via PC/Mac/Linux platforms and that it works with the most popular browsers

Data protection

Any dealings with Stirling Council will be in compliance with the Data Protection Act 2018 together with UK GDPR in relation to the processing of personal data.