This page will be updated regularly with changes and updates to service delivery.

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Support due to Self Isolation

For information on a self-isolation support grant, please click here

A number of local Community Response Groups registered the support they were offering with Stirling Council and some continue to provide invaluable support at a community level.

Our fortnightly Community Response Bulletin has now ceased but Covid recovery information is still available through the Community Development Bulletin - CDNews. To receive this please email us.

Advice Services

Please visit our dedicated page for further information or support.

Call 101 if you are concerned about an adult who is not at immediate risk of harm or 999 in an emergency.

Harm reduction services

If you are worried about your own or another person’s substance use please contact Change, Grow Live (CGL) for support on 0808 1962188. If you are concerned about someone else’s drug or alcohol use then Forth Valley Family Support Service (FVFSS) can also help. Call the Family Support Development Officer on 07484024407.

Forth Valley Recovery Community (FVRC) is a community of people committed to supporting recovery from substance use. During this time telephone support will be available via Tom Bennett (07920 234694) or Becky Wood (07920 576375).

Adult Learning & Employability

Face to face contact with individuals is not currently running however staff are continuing to engage regularly with existing customers. There is very limited capacity to take on new clients but contact should be made via telephone (01786 237517) or email and a member of the team will respond.

Refugee Resettlement

For support please contact Jonathan Sharp by telephone on 07818 520936. For emergencies please contact Jonathan or the Stirling Council emergency number on 01786 473041. If you require an interpreter please let us know.

English classes have been cancelled. We are trying to find alternatives and will provide updates when this has been agreed.

Bin Collections 

This week (18-24 July) we are collecting grey and blue bins. Please leave your bin out on your scheduled collection date.

If your bin is not collected on the date it should have been, please continue to leave it out for collection unless otherwise advised.

Glass box deliveries

If you have requested a replacement glass box, these have been ordered and will be delivered to residents as soon as possible. In the meantime, you can take your glass waste to one of our recycling points or any of our Household Waste and Recycling Centres (tips).

Delivery of new bins

We are experiencing a small backlog in the delivery of new or replacement bins. We apologise for any inconvenience this causes.

If you have made a request for a new bin, it is being processed and will be delivered as soon as possible. 

Bin Collection DaysYou can find out your next collection date by using our postcode search:

Find your collection days

 

If your garden waste permit for 2022/23 has not arrived yet, your garden waste permit purchase email confirmation can be printed off and attached to your brown bin as a temporary permit

If you normally pay your Council Tax in person but are unable to do so, we would ask:Pay by Direct DebitYou can pay weekly, fortnightly, four-weekly or monthly. Monthly direct debit payments can be made over 10 months or 12 months on the 1st, 5th, 10th, 17th, 23rd or 28th. If you would like to start paying by direct debit:

  • Complete the online form
  • Phone 01786 233210 with your bank details
  • Pay By Plastic Swipe Card at any post office or shops displaying Paypoint signs

For existing, Direct Debit payers instalments will be deducted on the date(s) previously notified. Those moving to Direct Debit will receive confirmation of their instalment dates in advance of the first payment.

Managing your accountYou can sign up for e-billing, manage your account online and tell us about changes. To do this please visit our Council Tax Portal

Pay on timeYour instalments have to be paid on time.  If you pay with the swipe card at a post office or at a shop displaying a Paypoint logo, you need to allow 5 working days for the instalments to reach your account.

Problem paying your billIf you have a problem paying your bill, please contact us without delay so we can help you avoid formal recovery action and additional charges. Email queries to arrears@stirling.gov.uk or phone 01786 233177.

Households with a low income may be entitled to a Council Tax reduction.

Any questions relating to:

Council Tax Benefits can be sent to finservices@stirling.gov.uk or phone 01786 233210. 

Council Tax Arrears email queries to arrears@stirling.gov.uk or phone 01786 233177.

Liquor LicensingCoronavirus regulations are likely to change frequently as restrictions ease, and it is essential that licensed premises in the District of Stirling Licensing Board area monitor these changes and comply with current requirements. The regulations can be found on the Scottish Government website.

If you have any further queries please contact the Council’s Licensing team at liquorlicensing@stirling.gov.uk. Please note, the team is responding to enquiries as quickly as they can but we are currently experiencing a high volume of calls and emails.Personal LicencesIf you applied for renewal of your personal licence and no decision was made before it expired, your existing licence will automatically be extended for six months.  If you are unable to submit your renewal application in time (that is, at least 3 months before the expiry of your current licence), or to take a refresher training course when due, for a reason related to the Coronavirus crisis, please contact the licensing office via email at liquorlicensing@stirling.gov.uk or 01786 233612. Licence holders are encouraged to explore options for undertaking the training online.

Because of COVID restrictions, it may not be possible to process licence applications within the normal timeframes. The Licensing team can provide further advice regarding how long it may take to determine your application.

Information for landlords and letting agentsThe Scottish Government has compiled a list of FAQs in partnership in relation to advice for private landlords and letting agents.

PRS Landlord (non-business) Covid-19 Loan Scheme

Enquiries can be sent to the Scottish Government at PRSLandlordCovid-19Loan@gov.scot

You can also contact the Stirling Council Private Rented Housing teams via:

Private Rented Housing Team: 01786 237678

Private Rented Housing Enforcement Officers: 

Andrew Paterson 01786 237704 – patersona3@stirling.gov.uk

Mhairi Gilfillan 01786 237699 – gilfillanm@stirling.gov.uk

Admin Support Officer: Kate MacGregor – 01786 237722

Service Coordinator: Fiona Scott 01786 237753 - scottf@stirling.gov.uk

 

Housing AllocationsThe Housing Allocations Team is allocating properties in line with our Housing Allocations Policy. For more information about how we let properties you can view our Allocations Questions and Answers page.HomelessnessHomelessness Services are dealing with enquiries face to face and visits are now being carried out to temporary accommodation. We are following the Scottish Government guidance at all times regarding PPE, social distancing with reduced numbers of staff in the office.

If you are struggling with rent and arrears or any other aspect of your tenancy due to the impact of Covid 19, please contact your Accommodation Officer for further information and support on 01786 237900.

Appointments can be made to speak to our Income Maximisation Officer either by phone or face to face. They can assist with benefits and debt advice.

We are allocating and letting temporary accommodation. We ask staff and tenants to adhere to the Scottish Government guidelines on social distancing with the use of face masks and hand sanitiser required when viewing or signing for a property.

Our Estate Management Service is in operation and the Officers are out visiting their estates.

We are providing the full Homeless service and contact can be made by phone.

01786 237900 – Monday to Friday 9am to 5pm

01786 404040 – Out of hours

Visit in person Monday to Friday 9am to 5pmSpringkerse House
5 Springkerse Road
Stirling
FK7 7SN

 

Household Waste and Recycling Centres (HWRC)All Household Waste and Recycling Centres are open.  Please note that waiting times may be longer than usual.

If you or someone in your household is showing symptoms of COVID-19 please follow government guidelines and do not travel to any of our Household Recycling Centres.

ID checks are in place at our sites with all customers required to provide proof of address upon entry.  Acceptable forms of ID include photographic ID such as a driver's license with Stirling residency noted or a passport with accompanying utilities bill/receipt containing address details. 

Please visit our HWRC pages for opening hours/days and full guidance.

On-Street Parking and Car ParksPay and display are operating on the streets and within our car parks.Wellgreen NCPScheduled work is planned at Wellgreen multi story car park MSCP starting on the 1 August and lasting for 4 weeks (estimated) for the installation of Electric Vehicle Chargers.

We expect disruption to be minimal with some restrictions placed on parking and also the potential of some altered opening and closing times. Any changes will be updated on our website.

 

Pest ControlWe are currently only able to investigate and treat rodent (rats/mice) issues outside a domestic property.  To request a Pest Control Service complete the online form.

We no longer offer concessions for our Pest Control Service.Bandeath Dog Shelter

During normal opening hours, to check if your lost dog has been taken to Bandeath Stray Dog Shelter phone 01786 404040 or report this online 

Lost and Stray Dogs

If you wish to report a stray dog, phone Stirling Council’s Dog Warden Service on 01786 404040 or report this online 

If you have taken possession of the dog and wish it to be uplifted outside office hours then phone your local Police office on 101.GullsWe are unable to help with any issues that may occur due to gulls, commonly known as seagulls.

We recognise that this can be a problem for a lot of our communities, especially in the summer when they are nesting. The RSPB provides general advice about gulls. 

Under 22s Free Bus Travel scheme Due to the current level of enquiries and applications, it may take up to 10 days to respond to your enquiry. Applications are currently taking up to four weeks to process, dependent on relevant checks, appropriate identification and the photograph provided. Thank you for your patience and understanding.

Last updated: Tuesday, June 28, 2022 2:31 PM