This page will be updated regularly with changes to service delivery that has been impacted by COVID, winter demands or emergency situations.
We are a experiencing a small backlog in the delivery of new or replacement bins. We apologise for any inconvenience this causes.
If you have made a request for a new bin, it is being processed and will be delivered as soon as possible.
To request a new bin, please head here.
Bin Collection Date
You can find out your next collection date by using our postcode search:
The Registration Service is open for essential services:
- The registration of Births, Deaths, Stillbirths, Civil Partnerships & Marriages
- The solemnisation of civil marriages and accepting & processing marriage paperwork for marriages and civil partnerships.
Attendance at funerals is currently limited to a maximum of 50 people in Scotland.
The Sottish Government has published guidance on travelling to a funeral.
Post-funeral gatherings, such as wakes, can also take place with a maximum capacity of 50 people. Alcohol may be served.
When organising a funeral or advising on attendance at a funeral service, please refer to the Scottish Government guidance.
All cemeteries are open following Government guidelines.
Wedding Ceremonies and Civil Partnerships
Wedding ceremonies and civil partnership registrations can take place with a maximum capacity of 50 people (including the couple, the witnesses and the person conducting the ceremony), provided the venue’s capacity allows for 2 metre physical distancing.
Travel within and to/from Scotland from the rest of the UK, ROI, and Jersey to attend a marriage or civil partnership ceremony is restricted to this maximum number of attendees only. The Scottish Government has published guidance on travelling to and attending a wedding or civll partnership.
Physical distancing, face coverings, and sanitising measures remain requirements for ceremonies.
Receptions can also take place with a maximum capacity of 50 people. Alcohol may be served.
Couples who choose to postpone their ceremony, as a result of these new restrictions may be eligible for an extension to their notices.
When organising a wedding or civil partnership, please refer to the Scottish Government guidance.
Building Standards will continue with Remote Verification Inspections and will complete physical inspections in response to Dangerous Building incidents.
Planning is prioritising the backlog of planning applications. Unfortunately, pre-applications will not be responded to.
For information on emergencies and emergency planning click here
The Commercial Waste service is currently running as normal for those customers still requiring service during this time, the Council understands that changing restrictions and regulations are affecting businesses within our Local Authority area. If you have found that your waste requirements have changed then contact the Commercial Waste Team by completing our online form.
We will be happy to make temporary changes or postponements to contracts to support your business needs. Please note that we are currently receiving a high volume of customers contacting us and may take longer than usual to process requests; any changes to contracts will commence from the date of the request.
If you normally pay your Council Tax in person but are unable to do so, we would ask:
Pay by Direct Debit
You can pay weekly, fortnightly, four-weekly or monthly. Monthly direct debit payments can be made over 10 months or 12 months on the 1st, 5th, 10th, 17th, 23rd or 28th. If you would like to start paying by direct debit:
- Complete the online form
- Phone 01786 233210 with your bank details
- Pay By Plastic Swipe Card at any post office or shops displaying Paypoint signs
For existing, Direct Debit payers installments will be deducted on the date(s) previously notified. Those moving to Direct Debit will receive confirmation of their installment dates in advance of the first payment.
Managing Your Account
You can sign up for e-billing, manage your account online and tell us about changes. To do this please visit our Council Tax Portal
Paying On Time
Your installments have to be paid on time. If you pay with the swipe card at a post office or at a shop displaying a Paypoint logo, you need to allow 5 working days for the installments to reach your account.
Problem Paying Your Bill
If you have a problem paying your bill, please contact us without delay so we can help you avoid formal recovery action and additional charges. Email queries to firstname.lastname@example.org or phone 01786 233177.
Households with a low income may be entitled to a Council Tax reduction.
Any questions relating to:
Council Tax Benefits can be sent to email@example.com or phone 01786 233210.
Council Tax Arrears email queries to firstname.lastname@example.org or phone 01786 233177.
New coronavirus regulations come into force from 12:01am on 26th April 2021 which licensed premises in the District of Stirling Licensing Board area must adhere to. The new regulations can be found on the Scottish Government website.
If you have any further queries please contact the Council’s Licensing team on email@example.com Please note, the team is responding to enquiries as quickly as they can but we are currently experiencing a high volume of calls and emails.
To contact your local Councillor about surgeries please visit our dedicated page.
If you applied for a personal license and no decision was made before it expired, the application will automatically be extended for six months. Renewal applications can be lodged from 12 months before the expiry date of the licence to one day before the licence expires.
If you are unable to take a refresher training course for a reason related to the Coronavirus crisis please contact the licensing office via email at firstname.lastname@example.org or 01786 233612. Licence holders are encouraged to explore options for undertaking the training online.
Because of COVID restrictions, it may not be possible to process licence applications within the normal timeframes. The Licensing team can provide further advice regarding how long it may take to determine your application.
The Stirling Justice Social Work Service provides support for people subject to Community Payback Orders and Prison Through-care.
If anyone needs support because they or a family member are having dealings with the Justice System (Community or Prison) then please contact your worker directly on their mobile phone or contact 01786 233950 and someone will call you back.
If you have concerns about a business in Stirling not complying with the Government Guidelines, please report your concerns by completing the online form.
The Environmental Health service is still operational and responding to requests from businesses and members of the public across Stirling.
The Coronavirus pandemic and subsequent legislation and guidance, have led to changes in the ways businesses must operate. Environmental Health and Trading Standards enforce this legislation in partnership with Police Scotland and the Health and Safety Executive.
Current controls and guidance are available on the Scottish Government website.
It is important for all businesses to ensure that they are operating safely during this time and are following all relevant advice to help prevent the spread of Coronavirus.
The Regulations and guidance change often, businesses should ensure they keep up to date with the evolving situation. For sources of information refer to the following websites:
- Health & Safety Executive - Coronavirus information
- Health Protection Scotland - Coronavirus guidance
- Food Standards Scotland - Coronavirus information
- Scottish Government Guidance
Information for Landlords and Letting Agents
The Scottish Government has compiled a list of FAQs in partnership in relation to advice for private landlords and letting agents.
PRS Landlord (non-business) Covid-19 Loan Scheme
Enquiries can be sent to the Scottish Government at PRSLandlordCovid-19Loan@gov.scot
You can also contact the Stirling Council Private Rented Housing teams via:
Private Rented Housing Team: 01786 237678
Private Rented Housing Enforcement Officers:
Andrew Paterson 01786 237704 – email@example.com
Mhairi Gilfillan 01786 237699 – firstname.lastname@example.org
Admin Support Officer: Kate MacGregor – 01786 237722
Service Co-ordinator: Fiona Scott 01786 237753 - email@example.com
We are continuing to allocate and let Council properties during the current lockdown. We would like to assure you that if you are being reached for an offer of housing, someone from the Allocations Team will contact you.
Unfortunately, our Customer Contact Centre and Allocations team are unable to provide positions on the waiting list at this moment in time. This is to allow us to prioritise work to ensure that those in the most housing need are housed as quickly as possible.
We are also unable to carry out mutual exchanges at this point, though we plan to re-start this service once restrictions are eased to tier 3 or below.
Housing Management and Homelessness services will be dealing with all enquiries by phone or by email.
If you are struggling with your rent and arrears or any other aspect of your tenancy due to the impact of COVID 19, please contact your housing officer for further information and support on 01786 404040.
If the phone or online communication does not suit, we can arrange to meet in person (adhering to Scottish Government guidance) to assist with welfare rights, debt advice, or income maximisation.
We are still allocating (letting properties) as house moves are permitted. We would ask you to adhere to Scottish Government guidance on social distancing, use of face masks, hand sanitising when viewing or signing up for properties.
Our Estate Management Service is also still in operation except for face-to-face visits.
We will still be providing a Homeless Service and this can be accessed by phoning:
01786 237900 - Monday to Friday between 9am-5pm and
01786 404040 - out of hours
Or visit in person Monday to Friday between 9am-5pm:
5 Springkerse Road,
For bin route information, check our Bin Collection Updates
Bin CollectionsHousehold bin collections are operating as normal, please present your bin at the kerbside or your agreed collection point by 7am on the morning of your collection day.
Use your postcode to find out your collection day:
Food Caddy LinersAs all Libraries are closed, we are unable to supply you with food caddy liners. Food caddy liners can be purchased from most supermarkets or you can wrap food waste in brown paper/newspaper before placing it into your brown bin.Brown and Grey Bin ReplacementThe brown and grey bin replacement is continuing across Stirling.
If you have not received a replacement bin yet, but your old one has been removed, please report this by completing this online form.Special UpliftsThis service will resume on Monday 17th May, bookings can be made from Tuesday 11th May.
If you wish to dispose of recyclable bulky items, please visit your nearest HWRC site which are open as normal.
Additional Bin Capacity
To request a larger grey bin, please head here.
Please note that under the Council’s new Waste and Recycling Policy that was adopted on 11 February, 2021, the following changes to additional bin capacity will apply later this year (we will advise residents when these changes take effect):
- A household of five or more, rather than a household of six or more, with excess non-recyclable can apply for their standard 240L grey bin (general waste) to be swapped for a larger 360L grey bin.
- Households with two or more children in nappies will now be able to apply for the non-hazardous healthcare waste collection service – an additional 240L grey (general waste) bin.
All Household Waste and Recycling Centres are open as per normal opening hours. Please note that waiting times may be longer than usual.
If you or someone in your household is showing symptoms of COVID-19, please follow government guidelines and do not travel to any of our Household Recycling Centres.
ID checks are in place at our sites with all customers required to provide proof of address upon entry. Acceptable forms of ID include photographic ID such as a driver's license with Stirling residency noted or a passport with accompanying utilities bill/receipt containing address details.
Please visit our HWRC pages for opening hours/days and full guidance.
We will be returning to a full repairs service from Monday 26th April. We are working through our backlog and thank you for your patience.
Emergency repairs are something that might:
- effect your health, safety, security or is likely to
- cause deterioration of the building.
Examples of emergency repairs:
- water penetrating into your house
- unsafe power of lighting sockets or electrical fittings
- insecure external window, door, or lock
- loss or partial loss of gas supply
When will we attend?We aim to attend as soon as practically possible, you should not have to wait any longer than 24 hours after you report the issue. We will attend to the emergency repair to make it safe, these repairs often require follow-up appointments.
How to report an Emergency Repair:To request an emergency repair, please use our online repairs form
What happens once I report a repair?Stirling Council will:
- tell you the repairs category for the repair - this is the time allowed to carry out the repair.
- make arrangements with you to get into your home to carry out the repair.
- send you a text message to let you know you have reported the repair.
Capital Replacement Programmes
All capital component replacement programmes have also been paused during the lockdown restrictions. We apologise for any inconvenience caused.
Gas Boiler Servicing
Gas servicing to boilers will continue during lockdown and letters advising of scheduled dates will be issued to those tenants whose boilers are due for inspection.
Rent and Arrears
If you are struggling with your rent and arrears or any other aspect of your tenancy due to the impact of COVID 19, please contact your housing officer for further information and support.
If Stirling Council has raised a court action against you for not paying your rent or other violations of your tenancy, or if you are facing financial difficulty due to the impact of COVID-19, please contact your housing officer for further information and support.
Please visit our dedicated page for information on Education, Children and Families during the coronavirus (COVID-19) pandemic.
Libraries have resumed with the following services:
- Select and Collect
- Housebound Service
- Mobile Libraries
You can now contact libraries to request books, DVDs, food and dog waste bags, sanitary products and hearing aid batteries.
The Council Archives will be opening to researchers again on an appointment only basis from 26th April. Pre-booking is essential. Please contact the Archives for further details. You can phone us on 01786 450745 and chat about your research needs or drop us an email at firstname.lastname@example.org
We are currently only able to investigate and treat rodent (rats/mice) issues outside a domestic property. To request a Pest Control Service complete the online form.
Bandeath Dog Shelter
Bandeath Dog Shelter is now open to customers and volunteers by appointment only. To arrange an appointment, call the Contact Centre on 01786 404040.
Lost and Stray Dogs
If you have taken possession of the dog and wish it to be uplifted outside office hours then phone your local Police office on 101.
The Planning Service is being provided remotely. We are continuing to receive and deal with planning applications through the Portal at www.edevelopment.scot. We are not able to receive or process paper submissions made through the post. Any representation or objection to a planning application should be made online or by email to email@example.com
Planners are still available to discuss applications and you can contact them preferably by phone, but you can also email. If officers are out of the office they will contact you back as soon as possible.
The Building Standards Service is being provided remotely. Applications must be submitted electronically through the e-building standards portal.
Surveyors are still available to discuss applications and you can contact them by phone or email. A full contact list is available here. If officers are out of the office they will contact you back as soon as possible.
All general site inspections have been suspended and have been replaced with Remote Verification Inspections to determine reasonable enquiry. This should be discussed with your case officer in advance. We have discontinued drain tests (necessitating a site visit) and are accepting temporary certificates in domestic situations where a final drain test is the only matter outstanding. This may enable occupation of a building allowing the contractor/agent to arrange a drain test at a later date.
In an emergency situation some site inspections will be undertaken in the interests of public safety.
We are continuing to receive and issue Building Warrants and accept Completion submissions and Temporary Occupation certificates.
We cannot provide copy documents at this time, however we can supply you with an extract from our registers. This is a document produced from the register with all relevant information on it. We can only do these for Building Warrants/Amendments or Completion Certificates. We will not be able to provide copy plans or any other documents at this time.
Extension to Periods of Validity
If your Building Warrant is due to expire in the next 6 months and you are concerned about the impact of COVID-19 on the construction being completed in time you can apply for an extension. It is available to download here and any questions can be discussed with the duty officer or emailed to firstname.lastname@example.org
Tree Works Applications
All applications must be submitted electronically via Tree Works and High Hedge Notices
Parks, Grounds and Open Spaces
Our parks, grounds, and open spaces are open and can be used for sport, exercise and social interaction. Please make sure you continue to follow Government guidance.
Allotments remain open to allow appropriate upkeep of plots by plot holder. Plot holders are required to comply with The National Allotments Society guidance.
Community Centres and Venues
Stirling Council Community Centre's and venues remain closed.
Booking staff can still be contacted on the Bookings line, 01786 233952 or by email
Please note, due to reduced staffing, we may take longer to answer your enquiry.
All public toilets are closed.
The internal passenger areas at Stirling Bus Station have reopened from Monday 26 April 2021. For up to date information on bus services please contact the operator, visit our Transport Service Changes page, visit Traveline Scotland, or call 0871 200 22 33.
Park & Ride
Springkerse Park and Ride and Castleview Park and Ride will resume their normal timetable from Monday 26 April 2021.
Travel Cards & Blue Badges
The processing of all National Entitlement Cards and Blue Badges will continue and we will be available to deal with face to face applications and enquires at Stirling Bus Station travel centre from Monday 26 April 2021
Road Closures due to flooding and heavy rain
- B818 (Old Meal Mill).
Following recent Government announcements, updated advice and guidance has been provided for taxi and private hire licensees.
If you have concerns about a business in Stirling not complying with the Government Guidelines, please report your concerns by completing the online form.
Trading Standards are providing a remote service.
We will continue to monitor complaints and enquiries about unfair trading or pricing practices, and consumer safety issues that are received via Advice Direct Scotland. These will be assessed and dealt with on a case-by-case basis, and in accordance with the present Scottish Government and NHS requirements.
Initial requests for advice should be directed to our partner agency, Advice Direct Scotland. You can contact them by email or by phoning 0808 164 6000
Their adviser will:
- Give you practical advice on how to resolve your consumer problem
- Inform you of the consumer laws which may apply to your situation
- Pass relevant information to the appropriate Trading Standards authority for consideration/further investigation
Business Advice Request
Businesses requiring advice or guidance on legislation enforced by the Service should email us.
Buy with Confidence
Our Trusted Trader members will deal with requests for work in accordance with the UK and Scottish Government / NHS advice.
Last updated: Tuesday, May 4, 2021 2:40 PM